JayBees Auto Service

At 74, and having close to 50 motor vehicles in my life, I have never experienced an auto repair shop even close to JayBees. I was driving our Ford F150 home from Port Townsend, WA, where I learned that we had a major repair needed to the engine. Luckily I came across JayBees website and was compelled to call. Lucky me, Shelly Maynard answers the phone and a real conversation takes place. Why is this point important? I’ll ask you the reader of this review, when is the last time you called any service business and experienced a person who was authentic and cared about why you were calling? I set an appointment a few days after I would return home to Tucson and explained that I had an extended warranty service I’d not used before. Shelly assured me that they work with the various companies often and that she would take the lead. JayBees Auto Service is owned and operated by women, and has been for several decades. It’s my opinion, that this is why it’s run and operated with such dignity. Every step of the way I was communicated with and advised about making decisions as the mechanic discovered a few additional issues. After less than a week, our truck was ready to be brought home. I had not met anyone in person yet, because we dropped it off the night before our appointment. We had the pleasure of meeting the owner, Jacqui Harry, and Shelly at the same time. This entire experience was so uniquely enjoyable that it still is resonating with me, even two weeks afterwards. Thank you JayBees! Barry

JayBees has been repairing our old cars for years and years. They fixed the A/C on our 2002 van after the dealer tried 2 times and was not successful but JayBees figured out the problem and made it work. They recently fixed our 1994 Explorer and did a complete engine change on my husband's 2006 Mustang last month. They always do a fantastic job, are excellent at communication, have fair pricing, go above and beyond to find parts especially for older cars, and are kind and helpful. Thanks JayBees! Appreciate you!

THE BEST AUTO REPAIR FACILITY IN TUCSON! PERIOD! This is the place to get any car, truck, or other automobile serviced or repaired. It's also a woman owned and operated business. Jacqui Harry is the owner, and this service facility has been in business for decades. (Yes, I said DECADES!) It has been voted best auto repair facility in Tucson by the Tucson Weekly. I personally worked there 15 years ago or so, and I can tell you quite honestly, that in my entire career in the vehicle repair industry (I'm 62), I have NEVER seen another business of any kind that is more honest and reliable, NONE! This is not a biased review, it's simply a fact. The owner actually pays her technicians to take multiple auto service seminars annually, as well as paying for the class's themselves. This means her technicians not only have well over a century of combined experience in all aspects of auto repair, but are current and up to date on all the latest and best technology's and methods. I have never seen anyone more honest with their customers. If you have a tight budget, they'll tell you what MUST be done, and give you estimates on anything else you should be concerned about, with absolutely no pressure to pay more than you can afford. They will make sure you completely understand the problem, as well as what they are going to do in order to repair the problem, even if you have absolutely NO mechanical expertise whatsoever. They do not expect you to self diagnose the problem before you bring it to them. In other words, it's okay to come in and say "it's making a weird squeaking noise from somewhere underneath when I drive, and something is leaving a stain on my garage floor under the left front corner, and my dash lights don't work". They are the friendliest people you would ever want to meet, and they not only have a nice cool waiting room, but they will shuttle you somewhere else if you want to drop your car off for service, and be dropped off, and picked up somewhere else when it's done! NOTE: While you are there, you might want to pay a visit to Henry's Hair Studio located inside the Jay Bees waiting room. They are equally as skilled, virtuous and friendly in their business!

After Pep Boys gave me a quote of almost $1,500 to have my steering repaired, I decided to take my car to Jay Bee's for a second quote. Jackie came out and inspected my tires first and showed me that the problem of my car pulling is because of the tires not the steering. She she suggested going to East Side Tire, a few buildings down from them, to get new tires. Jay Bees helped me solve my problem and get new tires all in about an hour. There was also no charge on their expertise for letting me know that it was a tire problem and not steering. I have been using their service for at least 25 years and trust them to the fullest. Thank you Jay Bee's.

Best experience I;ve ever had at any auto service. From the moment I called, I knew I was in the right hands. Shelly was so kind and thorough in all her explanations and consistently kept me as informed as I could be about my vehicle. I had some issues in my vehicle regarding a strange smell coming from the AC and after a very thorough examination of everything, I had that fixed along with all other maintenance needs. It turned out to be an oil leak, and now the car feels brand new with no leakage. It is running smooth as ever. And to top all of that off- they have a cat in the office! Couldn't ask for a better experience. Thanks JayBees!